Refund and Returns Policy

At Buywoserld, we value customer satisfaction and want to ensure you are completely happy with your purchase. Our Refund and Returns Policy is designed to offer you peace of mind when shopping with us. This policy outlines the terms and conditions for returns, refunds, and exchanges, ensuring a smooth process if you are not satisfied with your order.

1. Return Eligibility

We accept returns under the following conditions:

• Return Window: Returns are accepted within 30 days of the delivery date. If more than 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

• Item Condition: Items must be unused, undamaged, and in their original packaging. The product must be returned in a sellable condition, without signs of use or wear. We reserve the right to reject returns that do not meet these conditions.

• Non-returnable Items: Some items may not be eligible for returns. These include personalized or custom-made products, perishable goods, and certain health-related products for hygiene reasons. Please check product details before placing your order.

2. How to Initiate a Return

To initiate a return, please follow these steps:

• Step 1: Contact our customer service team at info@buywoserld.shop within 30 days of receiving your order to notify us of your intent to return. Please include your order number, the item(s) you wish to return, and the reason for your return request.

• Step 2: Our team will review your request and, if eligible, provide you with a return authorization and instructions. You will be required to return the item(s) to the address provided.

• Step 3: Pack the item(s) securely, including all original packaging, tags, and receipts. Please ensure the product is in its original condition to avoid any delays in processing your return.

• Step 4: Ship the item(s) to the address provided by our customer service team. The return shipping costs are the responsibility of the customer unless the item was received damaged or incorrect.

3. Refund Process

Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund request. If your return is approved, the refund will be processed to your original payment method within 7-10 business days.

• Original Payment Method: Refunds will be issued to the same credit card, PayPal account, or other payment method used during the purchase. If there are any issues with processing the refund, we will reach out to you to resolve the matter.

• Partial Refunds: In certain cases, we may issue a partial refund if the item is returned in a condition that is not completely new. This may apply if the item shows signs of use, damage, or missing parts.

• Shipping Fees: Please note that original shipping fees are non-refundable unless the return is due to a fault on our part (e.g., damaged or incorrect items). If you received free shipping and are returning part of the order, the return shipping costs will be deducted from your refund.

4. Exchanges

We offer exchanges for defective or incorrect items. If you would like to exchange an item, please contact our customer service team within 30 days of receiving the product. We will help you with the exchange process, and in some cases, you may be required to return the original item before receiving the new one.

5. Defective or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us immediately at info@buywoserld.shop. We will arrange a replacement, repair, or refund, depending on the issue. You may be required to send us a photo of the damaged or incorrect item for verification purposes.

• Damaged Items: If your item is damaged during shipping, we will assist you in filing a claim with the shipping carrier and send you a replacement at no additional cost to you.

• Incorrect Items: If you received an item that is different from what you ordered, we will promptly send you the correct item or issue a full refund, including any shipping fees incurred.

6. Return Shipping Costs

For items returned for reasons other than defects or mistakes on our part, the customer is responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance to ensure your return is safely delivered to us. We cannot guarantee that we will receive your returned item if it is lost or damaged during transit.

7. Non-returnable Products

Some products are not eligible for return under our policy. These may include:

• Customized or personalized items
• Clearance or final sale items
• Perishable goods (e.g., food, beverages)
• Hygiene-related products (e.g., certain health or beauty items)

Please check the product descriptions carefully before purchasing to confirm whether the item is returnable.

8. Processing Time

Once we receive your return, please allow 7-10 business days for us to process and inspect the item. After inspection, we will issue your refund if the return is accepted. We will notify you via email once the return is processed.

9. Refund and Return Exceptions

Please note that some conditions may apply to our returns policy:

• We reserve the right to refuse returns that do not meet the conditions outlined in this policy.
• Refunds may be delayed or not processed if the item is damaged due to customer misuse, improper packaging, or failure to follow our return instructions.

10. Customer Support

If you have any questions or concerns about our return and refund process, or if you need assistance with an exchange, please feel free to contact us at info@buywoserld.shop or call our customer support team at +1 334-847-6549. Our team is available to assist you with any inquiries and to ensure that your experience with Buywoserld is smooth and satisfying.